Name: A-1 Towing Service
Address: 701 Union Blvd, Allentown, PA, 18109, US
Telephone: (610)774-9994

Frequently asked questions

What processes has your company put in place to protect customers and employees from COVID-19?: Thankfully our impound tows are way down, the customer service portion of office has been reduced to 1 customer at a time with disinfectant being sprayed after each customer leaves and a counter wipe down. The office has only one employee at a time to take care of 1 customer at a time.
Employees are not allowed in vehicles nor allowed to help with personals.
We are currently not allowing customers in cab of trucks.
What form of payment do you accept?: Credit card present is preferred, cash, insurance company checks.
How can I get my car out of impound?: It depends on why it was towed and who ordered the tow. All vehicle releases require proof of ownership and insurance & payment of all charges. Some agencies require vehicle owner to get a release from their agency before coming to us.
How has COVID-19 affected your business?: COVID 19 with stay at home orders has reduced our call count by 60% but worse than that our daily cash flow has been reduced 85%.
Drivers and dispatchers have been furloughed along with reduced hours for the rest of hourly staff.
Salaried employees have been asked to do more and took a pay cut.
The stimulus programs are a joke for small business all promises no results.
What are your hours?: We are open 24 hrs a day for emergency towing. Vehicle releases are Monday - Friday 8am-5pm . After hours, weekends, and holidays at an additional charge.