Before anything else, focus on safety. If your vehicle is on the side of the road, turn on your hazard lights and stay aware of traffic around you. If you are in a dangerous location, do not stand near the roadway or behind your vehicle. Move to a safer spot if you can do so without putting yourself at risk.
If you are involved in an accident, someone is injured, traffic is blocked, or law enforcement is needed, call 911 first.
When you call for towing or roadside assistance, your location is one of the most important details. If you are in town, a cross street, business name, or address may be enough. If you are outside of town, on a rural road, dirt road, trail, or desert area, try to provide as much detail as possible.
Helpful location details include:
Road name or mile marker
Nearby landmarks
GPS pin or map location
Direction of travel
Whether you are on pavement, dirt, sand, or off-road terrain
In Arizona, especially around Florence, Coolidge, Box Canyon, Queen Valley, and surrounding desert areas, exact location details can make a big difference in response time and the equipment needed.
It is important to explain what happened as clearly as possible. Let the tow company know if the vehicle is simply broken down, will not start, has a flat tire, is stuck in sand, is in a ditch, has been in an accident, or cannot roll or steer.
This helps us send the right truck, operator, and recovery equipment the first time. Some calls may only need a simple tow, while others may require winching, off-road recovery equipment, a medium-duty truck, skids, or extra care for low-clearance vehicles.
The more we know up front, the better we can prepare.
When calling for a tow, it helps to have your vehicle information available. This may include the year, make, model, color, license plate, and whether the vehicle is front-wheel drive, rear-wheel drive, all-wheel drive, or four-wheel drive.
If you are not sure, that is okay. We can still help walk through the details, but the more information you can provide, the smoother the process will be.
If your vehicle needs to be towed, have a destination in mind when possible. This may be your home, a repair shop, dealership, tire shop, storage yard, or another approved location.
If you are not sure where to take it, we can still help with the tow, but it is always best to confirm the destination before the truck is loaded. Some repair shops also have after-hours drop-off instructions, so checking ahead can save time.
Not every roadside problem requires a tow. Depending on the situation, roadside assistance may be able to get you moving again. Shad Randall’s Towing & Recovery can assist with jump starts, lockouts, tire changes, fuel delivery, and other roadside situations.
If the issue cannot be safely handled on scene, we can tow the vehicle to a repair shop or requested destination.
Every tow is different. Some calls involve passenger cars, pickups, SUVs, or motorcycles. Others involve work trucks, trailers, RVs, fleet vehicles, equipment, or vehicles stuck in the desert.
Our services include light-duty towing, medium-duty towing, motorcycle towing, roadside assistance, accident recovery, winch-outs, off-road recovery, equipment transport, and fleet support.
Being based in Florence, Arizona means we understand the mix of local roads, highways, rural areas, desert terrain, washes, dirt roads, and job sites that drivers deal with in our area.
A good tow company is more than a truck showing up. It is communication, safety, proper equipment, experience, and respect for your vehicle and situation.
At Shad Randall’s Towing & Recovery, we are a family-owned towing company built on honesty, hard work, and doing the job right. Whether you are a local driver, business owner, fleet customer, repair shop, or someone passing through the area, we take pride in providing dependable service when you need help.
If you need towing, roadside assistance, winch-out service, off-road recovery, motorcycle towing, medium-duty towing, or vehicle transport in Florence, AZ or surrounding areas, Shad Randall’s Towing & Recovery is ready to help.
We proudly serve Florence, Coolidge, Casa Grande, Gold Canyon, Apache Junction, San Tan Valley, Superior, Globe, Mesa, Tucson, Show Low, and surrounding Arizona communities.
When you need us, we’re there.